Have an electrical emergency? Give us a ring at (808) 868-6035. We’re available 24/7/365 for emergency electrical service calls.

DA POWER RATES: A Fresh, Transparent Approach

 

We’re evolving to serve you better! 🌟 We’re simplifying our pricing structure to ensure clarity and value at every step. Here’s what’s new:

1. Transparent Hourly Rates:

  • Lead Electricians: $140/hour
  • Helpers: $75/hour
  • Now, billing starts from the moment our team begins their journey to you. This includes drive time, ensuring every aspect of our service is straightforward and fair.

 

2. No More Service Call Fees:

We’re removing the minimum service call fee. Your billing is now purely based on the actual time spent and materials used for your project. This means more flexibility and savings for you!.

 

3. Materials & Warranty:
• We continue to add a modest 15% markup on materials, which allows us to offer a comprehensive 1-year warranty on all company-supplied materials. This covers all costs, ensuring peace of mind regardless of the manufacturer’s warranty.

4. Inclusive Services:

Debris removal and administrative tasks are part of our commitment to provide a seamless experience. These services are included in our billing, reflecting our dedication to excellence.

 

5. After-Hours & Emergency Call Services:

For those urgent needs outside regular hours (Monday to Friday, 8 AM to 4 PM, excluding holidays), or when an emergency service requires us to pull a technician from a scheduled job, we’re here for you at double the standard rates. This ensures we can always be there when you need us most.

Lead Electricians: $280/hour
Helpers: $150/hour

Now, billing starts from the moment our team begins their journey to you. This includes drive time, ensuring every aspect of our service is straightforward and fair.

 

6. Our Estimate/Bid Policy:

Ensuring Precision and Transparency. Our estimates are conducted under our standard hourly rates. This fee facilitates a comprehensive site visit by our master electrician, who will spend the necessary time to meticulously evaluate your electrical needs and prepare an accurate estimate for the proposed services.

Refundable Consultation for Accepted Projects:

We appreciate your trust in choosing Da Power Electric for your electrical needs. In recognition of this, should you decide to proceed with our services as outlined in the estimate, we will refund the consultation fees charged during the estimate process. This ensures that the initial assessment effectively becomes complimentary, highlighting our commitment to value and customer satisfaction.

Scope of Billing:

Please note that our hourly rates for the estimate process cover a range of necessary services, including but not limited to troubleshooting, wire tracing, and other essential electrical assessments. This is to ensure a comprehensive understanding of the project scope and requirements.

Why Choose This Approach?

Adopting this policy allows us to allocate our expertise and resources more effectively, ensuring that every assessment is thorough and every estimate is as accurate as possible. It reflects our commitment to transparency and quality, ensuring that you receive a service tailored to your specific needs.

Your trust and understanding are paramount to us. We are dedicated to providing you with precise, reliable solutions, and our estimate/bid policy is a cornerstone of that promise.

We welcome any questions or concerns you may have about this process and look forward to the opportunity to meet your electrical service needs.

 

This change reflects our dedication to transparency and value. We believe in offering you the best service without any hidden costs. Our team is ready to deliver the quality and reliability you deserve, with every detail accounted for.

 

Why Choose Da Power Electric?

At Da Power Electric, we are committed to brightening your world not only with superior electrical services but also with an unparalleled service experience. From seamless communication and exceptional workmanship to transparent and straightforward billing, your satisfaction is the measure of our success.

As we navigate through your electrical needs, we guarantee professionalism and integrity in every connection and circuit. We are eager to light up your spaces with our unmatched electrical solutions and services.

 

Have Questions or Need Clarifications?

Peace of mind is just a phone call away! If you need more information or have questions about our pricing or services, please don’t hesitate to contact us. The team at Da Power Electric is dedicated to ensuring your electrical requirements are addressed seamlessly and effectively.

 

General Terms & Conditions

 Late Cancellation & No-Show:
• Within 24 Hours: $280 penalty fee.
• No-Show/Unavailability: $280 penalty or $560 for emergency situations.

Payments:
• Bills are due within 7 days, with a 10% late fee applied after 30 days, increasing with each subsequent 30-day period.
• Invoices are issued post-service, with immediate payment required.
• A 10% monthly penalty is applied for payments not made within 7 days of receiving the invoice.
• Accepted payment methods include checks, direct deposits, and credit cards (a 3.5% fee applies to credit card transactions).

Outstanding Invoices:
• Services will be suspended for clients with outstanding balances.
• Services will resume once full payment is made.
• We reserve the right to suspend or terminate services for accounts that remain unsettled.

Materials:
• Invoices will include the cost of materials plus a 15% markup.
• Returns and credits are only applicable for additional, unopened materials.
• Billing includes technician hours spent on material acquisition and delivery.

Permits:

• We comply with Hawaii’s regulations for electrical work, including permitting and associated fees ($100 for filing and submission, plus • any charges from the authorities).
• Immediate payment is required for permits denied due to work done by a third party hired by the customer.

Warranty:
• We offer a 1-year warranty on craftsmanship and supplied parts. During this period, if an issue arises due to faulty materials or craftsmanship, we will provide the necessary repairs at no additional cost. If the issue is found to be outside the scope of our materials or workmanship, the service will be billed according to our standard rates.

Commitment to Good Faith & Professionalism
• Our technicians provide detailed reports, which are reviewed by management to ensure accuracy in billable hours.
• We are committed to transparency and consistent communication about job progress and tasks.

Customer Engagement
• We welcome inquiries, clarifications, and concerns, with a focus on customer satisfaction and clear communication in all interactions.

 

Mandatory Online Service Request Submission

Service Request Requirement: To ensure compliance with our operational guidelines and for legal purposes, all clients, whether new or returning, are required to submit a service request form prior to the dispatch of a journeyman electrician. This form is accessible at https://dapowerelectric.com/customer-onboard/.

Completion of Form: The service request form must be completed in its entirety for each separate instance in which service is requested. The form requires accurate and complete information to effectively process your request.
Service Provision: Failure to complete the service request form will result in a delay or non-dispatch of a journeyman electrician. It is essential that all sections of the form are filled out correctly to avoid any disruptions in service delivery.
Purpose: This requirement is in place to maintain a record of service requests, ensure the provision of tailored services, and fulfill our legal obligations. Your cooperation in completing the service request form facilitates the smooth execution of services and compliance with regulatory requirements.

Da Power Electric: Pricing, Terms & Conditions FAQ

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Can you outline Da Power Electric's revised pricing approach?

Our revamped pricing model is designed for greater clarity and value:

  • Transparent Hourly Rates: Lead Electricians at $140/hour and Helpers at $75/hour, inclusive of the travel time to your site for maximum fairness.
  • No Service Call Fees: We’ve removed the minimum service call charge, so you only pay for the actual time and materials utilized, enhancing both flexibility and potential savings.

What are the costs for after-hours or emergency services?

Please see our pricing at the top of this page.

How does the warranty clarification affect warranty claims?

With our warranty clarification, in the event of a claim, we’ll dispatch a technician for an evaluation. If the issue is traced back to faulty materials or craftsmanship covered under our warranty, all required repairs will be conducted at no additional cost to you. If the problem is determined to be outside the scope of our warranty, related to materials or workmanship, the service visit will be billed in line with our standard pricing policies.

What occurs with unpaid invoices?

Services may be paused for clients with overdue invoices, resuming once full settlement is achieved. Continuous non-payment can lead to the termination of services.

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What is Da Power Electric's policy on materials and warranties?

A 15% markup on materials supports our extensive 1-year warranty on all company-supplied materials, ensuring your complete peace of mind.

What are the key points in the general terms and conditions?

Key aspects to be aware of include:

  • Late Cancellation & No-Show Penalties: A $280 fee for late cancellations or no-shows, and $560 for emergency no-shows.
  • Payment Policies: Payments are due within 7 days, with a 10% late fee applied after 30 days. We accept checks, direct deposits, and credit cards (a 3.5% fee for credit card payments).
  • Material Costs: Our invoices reflect the cost of materials plus a 15% markup, with returns accepted for unused, additional materials.
  • Permit Requirements: We adhere to local regulations, including the need for permits and related fees. Immediate payment is required for permits, especially if denied due to work done by third parties hired by the customer.
  • Warranty Policy: Our 1-year warranty covers both craftsmanship and parts. If any issues arise from our materials or workmanship, we’ll handle the necessary repairs without additional charges. For issues outside our warranty scope, standard pricing will apply.

How does Da Power Electric guarantee customer satisfaction?

Our commitment is reflected in:

  • Billing Accuracy: We thoroughly review technician reports to ensure fairness in billing.
  • Open Communication: We encourage you to share any questions or concerns, prioritizing transparent communication and your satisfaction.

What does Da Power Electric's warranty cover?

Our warranty encompasses craftsmanship and supplied parts for one year. For any issues, we’ll send out a technician; if the problem is due to our work or materials, we’ll cover the repairs at no extra charge. For issues outside our warranty’s scope, standard rates will apply.

For further details or specific inquiries, please feel free to contact us. At Da Power Electric, we’re dedicated to fulfilling your electrical needs with the utmost professionalism and attention to detail.