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DA POWER RATES,TERMS & CONDITIONS:

 

DA POWER RATES: 

 

When you schedule a Service Call, you unconditionally agree to the following fee schedule and terms.

 

REGULAR BUSINESS HOURS

Monday – Friday from 8:00AM to 4:00PM and subject to availability.

 

Minimum Service Call Fee = $260

The Minimum Service Call Fee shall apply as follows:

 

–  SINGLE TECHNICIAN: Any one (1) technician job for up to TWO (2) hours (inclusive of driving to the job site time) shall be charged at the Minimum Service Call Fee. Any additional time over TWO (2) hours shall be charged hourly at $130 per hour per technician.

Or

– TECHNICIAN + HELPER:  Any one (1) technician + one (1) helper job for up to ONE (1) hour (inclusive of driving to the job site time) shall be charged at the Minimum Service Call Fee. Any additional time over one (1) hour shall be charged hourly at $130 per hour per technician and $70 per hour per helper

 

– MATERIALS: All costs of materials used to complete the job will be included on the invoice, such costs will include a 15% markup.

 

AFTER REGULAR BUSINESS HOURS

Anytime on Weekends, Christmas, Thanksgiving, New Year’s Eve &  Day and any service from 4:00pm to 8:00am and ANYTIME service is required and scheduled in less than 24 hours.

 Emergency Call Fee = $520

The Emergency Call Fee shall apply as follows:

 

SINGLE TECHNICIAN: Any one (1) technician job for up to TWO (2) hours (inclusive of driving to the job site time) shall be charged at the Emergency Call Fee. Any additional time over TWO (2) hours shall be charged hourly at $260 per hour per technician.

Or

 TECHNICIAN + HELPER:  Any one (1) technician + one (1) helper job for up to ONE (1) hour (inclusive of driving to the job site time) shall be charged at the Emergency Call Fee. Any additional time over one (1) hour shall be charged hourly at $260 per hour per technician and $140  per hour per helper

 

– MATERIALS: All costs of materials used to complete the job will be included on the invoice, such costs will include a 15% markup.

 

DA POWER TERMS & CONDITIONS

GENERAL TERMS & CONDITIONS:

Late cancellation & no-show:

  • Any cancelation within 24 hs of the appointment time or if the technician is on site and no customer or representative of the customer is at job site neither a door or gate code was provided, a minimum service call fee of $250 or an emergency call fee of $450 shall be invoiced and due within 7 days of the customer no show.

 

Payments:

  • Hours will be charged full fraction and Hawaii GET (4.166%) shall be applied.
  • Upon completion of Service Call, an invoice shall be transmitted and payment is DUE UPON RECEIPT of invoice.
  • Payment not received within 7 days of receipt of invoice shall be charged a penalty of 10% per month, until paid in full
  • We accept checks, direct deposit, and credit cards
    • Checks and direct deposit generate ZERO fees
    • Credit card payments shall be charged a 3.5% processing fee

Outstanding Invoices:

In order to provide or continue to render services, it is a requirement that all clients have no outstanding invoices. Clients with outstanding invoices will not be eligible for new service requests until all outstanding invoices have been fully paid. Da Power reserves the right to suspend or terminate the rendering of services for clients with outstanding invoices.

Materials:

  • All costs of materials used to complete the job will be included on the invoice, such costs will include a 15% markup.
  • Any additional unopened materials will be returned, and credits will be applied.
  • Technicians picking up material will be on the hourly fee schedule while shopping and delivering materials to the job site.

 

Permits:

  •   In the event permits are required, customers may withhold 5% of the total invoice cost, until permits are finalized. Upon completion of permit, the final payment is due within 7 days.
  •   In the event permits are required and DENIED due to the work of a 3rd party hired by Customer, no withholding shall be allowed and immediate final payment is due.

 

Warranty:

  • Da’ Pawer LLC will provide a 1-year warranty on craftsmanship and parts provided by the same.

 

Da Power’s Warranty of Good Faith Service and Consistent Professionalism

Every Da Power technician writes detailed daily reports of the work performed on each job. A manager then checks and approves the hours. Every hour expended is checked before being included on a Customer invoice. Our goal is to give each Customer an understanding of their job’s progress and the tasks completed. Complete Transparency with our Customers is the key to the success of our business.

 

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